Return and Refund Policy – KYIA
RETURN AND REFUND POLICY – KYIA
At KYIA, your satisfaction is guaranteed!
We are committed to your satisfaction with your purchase. That's why we offer a 60-day "Try, Love, or Return" guarantee for your peace of mind. Here's everything you need to know about our security policies:
60-DAY TRIAL, LOVE, OR MONEY-BACK GUARANTEE
Try our products risk-free! If you are not completely satisfied, return your item within 60 days of purchase for a full refund.
- Return the item in its original packaging.
- We may request a photo before processing the return to ensure a smooth experience.
- Shop with confidence knowing we have what you need!
60-DAY GUARANTEE
All KYIA products come with a 60-day warranty against defects.
- If your product has a defect within 60 days, we will replace it or issue a refund.
- Contact us at contact@kyia-beaute.com and we will resolve the issue.
DAMAGED ITEMS
Did you receive a damaged product? Please notify us within 48 hours of delivery:
- Send us an email at contact@kyia-beaute.com with a photo.
- We will investigate and send you a replacement if necessary.
NON-RETURNABLE ITEMS
For hygiene reasons, some products, such as skincare and serums, cannot be returned once shipped.
Not sure if your item is eligible? Contact us at contact@kyia-beaute.com for more details.
- If your item cannot be returned but you are not satisfied, we can offer you store credit for future purchases.
REFUNDS FOR UNRECORDED EXPENSES
Have you noticed an unrecognized charge?
- Contact us within 3 days of purchase at contact@kyia-beaute.com for assistance.
- Please note that shipping costs are non-refundable.
LATE OR MISSING REFUNDS
Have you not received your refund yet?
- Check your bank or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
- If you still don't see your refund, contact us at contact@kyia-beaute.com
EXCHANGES
We replace defective or damaged items. To exchange your product:
- Send us an email at contact@kyia-beaute.com and we will guide you through the entire process.
GIFTS
If your item was marked as a gift at the time of purchase:
- You will receive a gift credit of equivalent value upon return.
- We will send you a gift certificate once the return has been processed.
- If the item was not marked as a gift, any refund will be sent to the original purchaser.
SUBSCRIPTIONS
If you purchase a subscription, the first month is non-refundable, as it is already offered at a discounted price. From the second month onward, you can request a refund, provided you do so before your order is shipped. Once the order has been shipped, we are unfortunately unable to issue a refund.
HOW TO START YOUR RETURN
- Contact us: send an email to contact@kyia-beaute.com to confirm your eligibility for the return.
- Follow the instructions: We will provide you with simple return instructions.
NOTE :
- Customers are responsible for return shipping costs.
- For returns valued over €75, we recommend using a trackable shipping service or insurance to ensure safe delivery.
NEED HELP?
For any questions regarding returns, refunds, or warranties, please contact us at contact@kyia-beaute.com . We are here to help you!